Devon Discount Sofas Guarantee Policy

At Devon Discount Sofas, we’re committed to providing quality sofas at affordable prices. We carefully select our ranges to ensure they meet our standards for comfort, durability and value.

This guarantee outlines what you can expect when you purchase from us.

Our Quality Promise

All sofas supplied by Devon Discount Sofas are sourced from trusted UK suppliers and are designed to provide long-lasting comfort and reliability in everyday use.

Each product is inspected and supplied in good condition, and we expect it to perform as intended under normal domestic use.

What This Guarantee Covers

Our guarantee covers manufacturing faults and defects, including:

• Structural issues with the frame
• Faults with reclining mechanisms (where applicable)
• Defects in materials or workmanship
• Issues with stitching or assembly

If a fault develops that is due to a manufacturing defect, we will work with you to resolve the issue as quickly as possible.

What Is Not Covered

This guarantee does not cover:

• General wear and tear over time
• Damage caused by misuse, neglect or improper care
• Accidental damage (including spills, stains or burns)
• Damage caused during self-assembly (if applicable)
• Commercial use (unless agreed in advance)
• Variations in colour or texture due to screen display or natural material characteristics

Reporting an Issue

If you believe there is a fault with your sofa, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photos showing the problem

We may need to liaise with our supplier to assess the issue before confirming the next steps.

Resolution Process

If a manufacturing fault is confirmed, we will aim to offer one of the following:

• Repair of the item
• Replacement of the affected part or product
• A suitable alternative solution where appropriate

All resolutions are handled on a case-by-case basis.

Delivery & Supplier Fulfilment

In some cases, your order may be delivered directly from our supplier. This does not affect your rights or our responsibility to assist you in the event of a fault.

Devon Discount Sofas remains your point of contact for all queries, support and aftercare.

Your Consumer Rights

This guarantee is provided in addition to your statutory rights under UK consumer law.

Contact Us

If you have any questions about this guarantee or need to report an issue, please get in touch:

Devon Discount Sofas
info@devondiscountsofas.co.uk
07946 085 532